Happy People. Happy Hot Tub. Guaranteed.
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You get 3 months of real-person hot tub coaching. We pride ourselves on you LOVING your hot tub and are committed to making you smile. If you bought your ahhNATURAL products online from us, you are instantly covered. If you purchased ahhNatural from a retailer, you must provide proof of purchase and register online.
What is covered?
The catch. Our guarantee allows us to work to correct the problem before approving a refund. ahhNatural is permitted to correct the problem with the full cooperation of the customer.
The warranty is void at the sole discretion of ahhNatural. Refund approvals will be at the discretion of ahhNatural. if you encounter water issues due to personal use events, pre-existing Biofilm (gunk in the plumbing), water source content in your used or new hot tub or seasonal ecological factors (like pollen, mold, or algae in trees) and decide to ask for a refund you may not be eligible.
Your hot tub facts must comply with our hot tub and spa specifications. We may ask for confirmation /proof of use and tub information (photocopy from Manual) to assure accuracy with your original customer order facts (this is how we ensure ahh is an excellent match for you and your tub). We can require an exit interview within 2 weeks of your return request (this is how we learn).
What's not covered? Our warranty covers your satisfaction up to 3 months from purchase, NOT DATE OF INSTALLATION. Every hot tub, water source, and use is unique. We are committed to resolving and customizing a maintenance plan that will work for you. If you are unhappy after working with us to resolve issues, we will start the refund process.
REFUNDS: It's VERY rare, but If you need to request a refund, do so in writing to info@ahhnatural.com with the subject ahhNATURAL RETURN REQUEST order #108XXX - Last name
CHANGE OF HEART. If you bought your ahhNatural Kit directly from us and have not used your ahh Kit, there is a $45 restocking fee. The request must be made within 30 days from the date of purchase. Refunds will be issued less shipping and tax. Return shipping cost is the responsibility of the customer, as well as providing tracking notification to info@ahhNatural Credit can take up to 30 days and will be issued to the CC used for purchase.
In the case of manufacturer defects, we will gladly provide a replacement of up to 3 months of purchase. Submit your request, and receipt in writing with photographs to info@ahhNatural.com
What you agreed to when you placed your order: All AhhNatural policies and warranties can change without notice.
Content Disclaimer Content on this Site is provided for informational purposes ONLY. Our products are not intended to treat, cure, or prevent health conditions. Our content is based on our research and our own experience. We make reasonable efforts to ensure we present accurate information but do not guarantee that any information is absolute, complete, reliable, or error-free. We assume no responsibility for any errors or omissions in any content presented on this Site or any other platform we upload content to or any links to any other web resources in any of our content.
EPA disclosure Information and statements have not been evaluated or reviewed by the EPA, FDA, or NSA.Our suppliers EPA Establishment # 90459-TN-001
ahhNatural, LLC is not a sanitizer, biocide, or pesticide. The EPA will only register a product as a sanitizer, biocide, or pesticide if it contains an "active ingredient" that is toxic or deadly to animals or plants. ahhNatural does not contain any "active ingredient" listed by the EPA, OSHA, or the NSF that is toxic. Therefore the product cannot be registered as a pesticide, algaecide, or biocide. Our proprietary mineral suppliers EPA Establishment # 90459-TN-001. Our EPA classification is as a pesticidal device.
Copyrights and other stuff. The information on our Site is provided "as is." We make no guarantees there are no technical, spelling errors, or photographic errors and have not reviewed all of the sites linked to our website, and we are not responsible for the contents of any such linked site. Product names, logos, brands, and other trademarks featured or referred to within the text and photos of the website and products offered are the property of their respective trademark holders.
What is covered?
- Manufacturing defect. If you think there's a flaw, send us a picture and a written request for a replacement. We will let you know if we need the product returned for inspection. Our goal is to offer the finest quality to our customers.
- A good match. If you are within our hot tub product specifications, have no pre-existing contaminations in your plumbing, experienced no chronic water issues prior to using ahhNatural, and have allowed us to work with you. You qualify for our warranty and return if needed.
- Performance and water quality. ahhNatural is proven to keep the water clean and clear within our hot tub and use specifications. But as you know, all hot tubs get compromised due to factors like water source contents, vacations (lack of maintenance), parties, and environmental factors. We will coach you on how to resolve water quality issues if they come up for 3 months.
- Refund approvals will be at the discretion of ahhNatural. if you encounter water issues due to personal use events, pre-existing Biofilm (gunk in the plumbing), water source content in your used or new hot tub or seasonal ecological factors (like pollen, mold, or algae in trees) and decide to ask for a refund you may not be eligible.
- Detox using ahh-some gel. All tubs have some gunk in the plumbing. If your gunk is average and reasonable and you text us images of what comes out you are fully covered for life after detox. If you have excess debris you will have to take extra steps and multiple detox sessions. Even then we can not gaurentee you got it all. If that's the case we will coach you but may advise you that this may take longer than 3 months to resolve.
- Product coaching. For the first 3 months, we'll help you get to the root of your problem should something arise. Allowing us to work with you to diagnose and resolve the root cause 99% of the time, leads to a happy healthy soaking experience. As you might guess, providing your observations is essential for a happy bathing experience and fine-tuning maintenance.
The catch. Our guarantee allows us to work to correct the problem before approving a refund. ahhNatural is permitted to correct the problem with the full cooperation of the customer.
The warranty is void at the sole discretion of ahhNatural. Refund approvals will be at the discretion of ahhNatural. if you encounter water issues due to personal use events, pre-existing Biofilm (gunk in the plumbing), water source content in your used or new hot tub or seasonal ecological factors (like pollen, mold, or algae in trees) and decide to ask for a refund you may not be eligible.
Your hot tub facts must comply with our hot tub and spa specifications. We may ask for confirmation /proof of use and tub information (photocopy from Manual) to assure accuracy with your original customer order facts (this is how we ensure ahh is an excellent match for you and your tub). We can require an exit interview within 2 weeks of your return request (this is how we learn).
What's not covered? Our warranty covers your satisfaction up to 3 months from purchase, NOT DATE OF INSTALLATION. Every hot tub, water source, and use is unique. We are committed to resolving and customizing a maintenance plan that will work for you. If you are unhappy after working with us to resolve issues, we will start the refund process.
- Our warranty does not cover water quality issues due to water source biology, Hot tubs with pre-existing Biofilm or debris in the plumbing, environmental contamination (such as pollen, ash & smoke, air-born molds from trees, or any other contaminates in the surrounding area of your spa). And acts of nature.
- AhhNatural requires full cooperation from the customer to correct any water quality problems in a reasonable amount of time. The process usually takes no more than 30 days.
- The warranty is void if you decide to skip the detox step and do not use ahh-some gel. Using other products, such as bromine, without talking to us is also a no-go.
- Proof of your hot tub facts and bather use is critical to your success and must comply with our product specifications. Your hot tub facts must be accurate in your order profile if not we are happy to coach you but this could void the chance of a refund. We reserve the right to ask for photos of debris when performing the detox step, manuals, and proof of use. The more we know the better we can help.
- If we fail to resolve pre-existing conditions a request for a refund could be denied. We are committed to your success and will review each case as unique. Flat-out refusal to allow us to work with you will void the warranty & result in no refund.
- Warranty compliance is the sole discretion of ahhNatural and will be determined case by case.
- We reserve the right to do an exit interview within two weeks of your return notification. We will start the refund process if the interview results don't allow customizing your maintenance plan.
REFUNDS: It's VERY rare, but If you need to request a refund, do so in writing to info@ahhnatural.com with the subject ahhNATURAL RETURN REQUEST order #108XXX - Last name
- All Returns must be authorized by ahhNatural before returning the product to us.
- All Returns are at the sole discretion of ahhnatural and must be authorized before receipt of the items.
- All Refunds will be issued less original and return shipping. Only ahhNatural brand products qualify for a refund.
- Simply ask for refund process to begin in writing to info@ahhNatural.com. List the item, order number, your name and contact info along with your reason for the request. Please detail and describe your situation and we will contact you for next steps.
- Allowing us to work with you to correct and identify the issue is required with your full cooperation. The process can take up to 30 days.
- If your refund is approved you can request a return label or purchase your own return shipping, provide a tracking number and notify us when the product is underway.
- Credit can take up to 15 days after inspection.
- Your CC used when ordering will be refunded after the item is approved, received, and inspected.
CHANGE OF HEART. If you bought your ahhNatural Kit directly from us and have not used your ahh Kit, there is a $45 restocking fee. The request must be made within 30 days from the date of purchase. Refunds will be issued less shipping and tax. Return shipping cost is the responsibility of the customer, as well as providing tracking notification to info@ahhNatural Credit can take up to 30 days and will be issued to the CC used for purchase.
In the case of manufacturer defects, we will gladly provide a replacement of up to 3 months of purchase. Submit your request, and receipt in writing with photographs to info@ahhNatural.com
What you agreed to when you placed your order: All AhhNatural policies and warranties can change without notice.
- I will not hold ahhNatural accountable for water quality issues due to my originating water source, poor maintenance practices, bather habits, or loads beyond what is specified.
- I understand the warranty does not cover water quality issues due to ongoing or pre-existing, new, or used hot tub issues such as algae, mold, Biofilm, water source content, or human and environmental contaminations.
- I will use my common sense to keep friends and myself safe by not bathing in poorly maintained water. (This is why the EPA recommends periodic chlorine treatments for hot tubs).
- I confirm that my information about my hot tub size and bathing usage is accurate, knowing that if it is not, this could affect the performance of the ahhNatural system and void the warranty.
- I will not hold ahhNatural accountable for dissatisfaction due to misinformation or pre-existing contamination. The accuracy of my hot tub facts and use are essential to assure success.
- You agree not to hold ahhNatural, LLC liable for choosing not to abide by your local laws that may require the use of traditional chemicals.
- I understand the warranty is void if I use ahhnatural outside the recommended compatibility specifications.
- The warranty is approved or void at the sole discretion of ahhNatural
Content Disclaimer Content on this Site is provided for informational purposes ONLY. Our products are not intended to treat, cure, or prevent health conditions. Our content is based on our research and our own experience. We make reasonable efforts to ensure we present accurate information but do not guarantee that any information is absolute, complete, reliable, or error-free. We assume no responsibility for any errors or omissions in any content presented on this Site or any other platform we upload content to or any links to any other web resources in any of our content.
EPA disclosure Information and statements have not been evaluated or reviewed by the EPA, FDA, or NSA.Our suppliers EPA Establishment # 90459-TN-001
ahhNatural, LLC is not a sanitizer, biocide, or pesticide. The EPA will only register a product as a sanitizer, biocide, or pesticide if it contains an "active ingredient" that is toxic or deadly to animals or plants. ahhNatural does not contain any "active ingredient" listed by the EPA, OSHA, or the NSF that is toxic. Therefore the product cannot be registered as a pesticide, algaecide, or biocide. Our proprietary mineral suppliers EPA Establishment # 90459-TN-001. Our EPA classification is as a pesticidal device.
Copyrights and other stuff. The information on our Site is provided "as is." We make no guarantees there are no technical, spelling errors, or photographic errors and have not reviewed all of the sites linked to our website, and we are not responsible for the contents of any such linked site. Product names, logos, brands, and other trademarks featured or referred to within the text and photos of the website and products offered are the property of their respective trademark holders.
